To benefit from the warranty, please provide the order number or the registered phone number in the order.
The warranty does not cover:
- Misuse
- Cuts or breaks
- Products opened in an unnatural state
- Failure to follow operating instructions
- Exposure to water if the product is not waterproof
- External maintenance
- Partial or complete malfunction due to the use of incompatible accessories
Smart and Electronic Devices:
- Apple, Anker, Eufy products, mobile phones, tablets, laptops, Beats, Osmo Mobile:
- 24-month vendor warranty (please check the product page).
Warranty for gifts provided by Seen Store:
- Warranty is provided by the product's vendor.
If purchasing a package or offer:
- The warranty covers only the product that encounters a malfunction.
If the product is inspected:
- If the product needs maintenance, it will be serviced.
- If the product is completely non-functional, it will be replaced with a new product.
- If the product shows signs of misuse, cuts, breaks, or is found to be functional after inspection, it will be shipped back to the customer.
- The customer bears the shipping costs for product inspection.
If the product to be replaced under warranty is not available:
- The customer will be notified of the unavailability and can choose an alternative product after deducting the usage period.
- Fair usage cost is calculated at 5% of the product's purchase value per month from the date of purchase, up to a maximum of 80% of the product's value.
To obtain warranty services:
Inspection period:
- From 7 to 14 working days during official working hours from the receipt of the shipment.
Policy updates:
- Our policy is subject to change without notice, and Seen Store reserves the right to amend the policies without prior notice to the customer at any time.
