Seen Store Return and Exchange Policy
At Seen Store, we strive to provide an exceptional shopping experience for our customers. We understand the importance of complete satisfaction with your purchases, which is why we offer a flexible return and exchange policy that allows you to shop with confidence and security.
Returns:
You can return products within 3 days from the date of receipt.
To initiate a return, please provide the order number found on our store or use the registered mobile number.
The product must be in its original condition, including all accessories and the original undamaged packaging.
Exchanges:
You can exchange products within 7 days from the date of receipt.
To proceed with an exchange, the products must meet the return conditions mentioned above.
In case of purchasing a promotional bundle, all included products must be returned in their original condition to be accepted.
Shipping Fees:
The customer is responsible for the shipping costs in case of a return or exchange, except in cases of a manufacturing defect.
Exceptions:
Products that have been opened cannot be returned or exchanged unless a manufacturing defect is proven.
Products that are not eligible for return or exchange include electronic devices, tablets, mobile phones, laptops, and Apple products.
Customer Rights Guarantee:
Seen Store reserves the right to cancel any order in case of technical errors, pricing errors, or stock shortages, and the amount will be refunded to the customer's bank account or card.
Our policies are subject to change without prior notice, and Seen Store reserves the right to modify them at any time to ensure the best possible service.
End of Each Policy:
At Seen Store, your satisfaction is our top priority. We aim to provide an unparalleled shopping experience for you, our valued customers around the world. We appreciate your trust in us and are always working to achieve your satisfaction.
For any inquiries, please contact us:
Email: [email protected]
WhatsApp number: +96600000000
Website link: seenstore.sa
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